Job

Research Guide, Member Relations

by Helene B. Kelsey

April 4, 2019

Job Description

The MIT Media Lab applies an unorthodox research approach to envision the impact of emerging technologies on everyday life.  This research is supported by more than 80 member companies, including some of the world’s leading corporations, which provide the majority of the Lab’s approximately $50million annual operating budget. Businesses represented range from electronics to entertainment, life sciences to finance, and consulting to telecommunications.

The Research Guide will assist in managing the flow of visits, meetings, and tours in an office dedicated to developing new member companies and maintaining relationships with existing members.  The Research Guide will have the opportunity to interact with high-level representatives from prominent companies, as well as visitors from government and foundations, and alumni of MIT and the Media Lab.  The Research Guide will become familiar with the wide variety of research projects in the Lab and get to know faculty, researchers, and graduate students. This role is a great opportunity for a recent graduate interested in a first-hand look at one of the most innovative laboratories in the world.

Responsibilities

  • Work closely with the Member Relations team to assist with coordinating visits and supporting events for prospective members, existing members, and other various guests, including but not limited to:   

- preparing customized agendas,

- coordinating registration,

- reserving rooms,

- greeting company representatives and introducing them to the Media Lab,

- conducting tours and escorting members through the Lab,

- help with arranging research demonstrations with researchers,

- arrange catering, set up and clean up.

  • Take notes on company interests and questions during visits to enhance member experience;
  • Research current and prospective member companies using Google, Hoovers, and other research tools to contribute to Lab’s understanding of companies’ needs;
  • Interact directly with representatives of current and prospective member companies, many of which are outside the United States, via email, telephone, and in person;
  • Keep abreast of current research and activities within the Lab by attending demos, and talking with faculty, researchers, staff, and students in order to provide members with the best information and experience;
  • Welcome other guests and groups to the Media Lab;
  • Answer questions from unscheduled visitors in the Media Lab Lobby;
  • Enter and manage data in Salesforce;
  • Daily maintenance of hospitality supplies;
  • Coordinate and work in conjunction with another Research Guide;
  • Other duties as assigned.

This is a one-year appointment.

Qualifications

REQUIRED:

  • Great interpersonal skills and comfort speaking to large groups; 
  • Ability to grasp scientific research and relay a basic understanding to others;
  • Excellent verbal and written communications skills;
  • Strong technical skills;
  • Ease with learning and navigating databases;
  • Excellent collaboration abilities, enjoys being part of a team and contributor;
  • Must be comfortable in a highly diverse and international environment and able to build productive working relationships with a wide range of people;
  • Outgoing and enthusiastic;
  • Reliable and punctual;
  • Tact and good judgment in handling confidential information;
  • Demonstrated organizational awareness and the ability to identify a need without direction and support accordingly;
  • Strong attention to detail;
  • Occasional evening or weekend hours may be required for various events at the Lab.

PREFERRED:

  • Bachelor's degree;
  • Technical skills: Apple computing, Google suite including Gmail, MS Office suite, Salesforce;
  • Fluency in a second language, especially Chinese.

To apply, go to hr.mit.edu/careers and search for Job ID #17301.

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