Job Description

The Member Relations Manager will serve as the primary relationship manager for a portfolio of Unit consortia members (external companies) and handle a diverse set of duties on the External Relations team.

Responsibilities

Member Relations and Strategic Engagement: 

• Serve as primary liaison to member organizations and their senior leadership (CEOs, CTOs), ensuring demonstration of membership value and driving contract renewals through proactive engagement
• Maintain deep knowledge of faculty and student research to strategically match the Lab’s capabilities with member needs; assess organizational fit and recommend high-value collaboration opportunities
• Plan and execute member visits, workshops, and demonstrations; co-organize bi-annual multi-day events and design virtual engagement programs to maximize interaction between member companies and the Lab
• Monitor membership health through continuous tracking of interactions, collaborations, and satisfaction metrics; analyze contract progress and provide strategic recommendations to optimize relationships
• Partner with colleagues in Member Relations, IP/Contract Administrator, Communications, and IT to shepherd renewals, upgrades, and new member acquisitions; propose tactical approaches to enhance operational efficiency and member engagement

Member Relations Operations: 

·       Maintain awareness of current research activities happening at the Lab; conduct strategic research on current and prospective members using industry databases and share insights to inform team strategy

·       Participate in the create of comprehensive Member Engagement Reports to inform renewal strategies and relationship decisions

·       Coordinate complex, high-stakes visits across the Member Relations team; provide tours and support for visits across all portfolios

Other duties as assigned

Occasional evening and weekend work will be required

Supervision Received:

General supervision from Director of Member Operations

Supervision Exercised:

None

Qualifications

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

·       Bachelor’s degree in a related field required;

·       Minimum of three years’ experience in development, project management, or other related field required;

·       Ability to understand and convey complex research to audiences with varying levels of technical expertise.  Must be comfortable with and effective at public speaking;

·       Strong organizational awareness; outstanding writing, editing, and presentation skills;

·       Excellent interpersonal skills and ability to interact with visitors of any status (company, academic, diplomatic, press, VIP, etc.) in person, in writing, or via the phone; as well as the ability to work with the diverse research, staff, and student population in the Lab;

• Strong public speaking skills and comfort leading and facilitating discussions with diverse audiences;

·       Demonstrated sound judgment and ability to maintain confidentiality;

·       Excellent technical skills in areas such as email, Google Suite, Microsoft Office suite , video-conferencing, and collaboration tools such as Basecamp, Trello, Notion, Craft, Airtable, and the like;

·       Ability to work with administrative and development teams, take the initiative, and work independently to complete projects are required;

PREFERRED EDUCATION AND EXPERIENCE:

·       Degree in a technical or scientific field;

·       Experience working in a for-profit organizational environment with a strong background in client relationship management; and 

·       Experience with designing, planning, and executing externally facing events, both large- and small-scale.

Occasional evening and weekend work will be required.

This role requires five days a week on-site, although there can be periodic flexibility for remote work.

Pay Range Minimum: $67,200

Pay Range Maximum: $91,100

To apply, go to https://hr.mit.edu/jobs and search for job ID # 25687