• Login
  • Register

Work for a Member company and need a Member Portal account? Register here with your company email address.

Publication

Phonetool: Integrating Telephones and Workstations

Chris Schmandt, Steve Casner

Abstract

In this paper we argue for computer workstation access to voice telephony functions. We describe several computer based communication tools developed in our laboratories, and explore one, Phonetool, as a detailed example. We discuss user interface issues for collections of such utilities. Finally, we discuss several architectures for interaction with the PBX and the communication requirements between workstation and switch.

Related Content