Center for Future Banking

This center explores how emerging technologies and insights into human behavior can transform the customers' experience and elevate the role of the bank in their financial lives. Researchers seek to invent new ways to anticipate the needs and desires of customers down to the level of the individual, to rethink the experience of bank-customer interactions as virtual and physical reality become increasingly intertwined, and finally to leverage the unique position of a bank to make people's lives simpler and more fulfilling. The Center brings together disciplines ranging from behavioral economics, to computer science, to urban design, in order to take a truly holistic approach to imagining and realizing new possibilities in banking. Its research spans a wide range of physical and social scales, from one-on-one interactions with customers, to new modes of global transactions.