Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. J Med Internet Res 2016;18(5):e108. URL: https://www.jmir.org/2016/5/e108. DOI: 10.2196/jmir.4430
Hao H, Zhang K. The Voice of Chinese Health Consumers: A Text Mining Approach to Web-Based Physician Reviews. J Med Internet Res 2016;18(5):e108. URL: https://www.jmir.org/2016/5/e108. DOI: 10.2196/jmir.4430
Many Web-based health care platforms allow patients to evaluate physicians by posting open-end textual reviews based on their experiences. These reviews are helpful resources for other patients to choose high-quality doctors, especially in countries like China where no doctor referral systems exist. Analyzing such a large amount of user-generated content to understand the voice of health consumers has attracted much attention from health care providers and health care researchers.